Retail Manager

Retail/Service Manager

Job Summary:

The Lumberyard, a well known Pacific Northwest haven for BMX riders, dirt jumpers and their bikes. How about you? Are we speaking your language? Is this your scene?

The Lumberyard is seeking a qualified Service and Retail Shop Manager to lead operations in our Pro Shop. At the core, we need you to be a solid and experienced service tech. But, the right candidate is looking for more, including responsibility for all aspects of retail sales and bicycle service operations including working with management on setting and meeting budgets and revenue goals, managing inventory and offering a world-class customer experience.

Job Responsibilities will require you to (in part):

  • Work in a customer facing environment
  • Serve as a knowledgeable resource to customers
  • Assist in generating bike and accessory sales
  • Optimize product mix and retail layout
  • Remain current on industry products and trends, and demonstrate knowledge of products
  • Work with vendors to maintain appropriate inventory levels
  • Receiving and logging all parts and supplies
  • Protect company assets through loss prevention techniques
  • Interface with the customer to assess service needs
  • Manage mechanics on staff
  • Inspect, service and/or repair customer bicycles
  • Inspect, service and/or repair Lumberyard fleet bicycles
  • Complete accurate work order paperwork and prioritize work orders in an expedient manner
  • Demonstrate a professional standard of customer service
  • Maintain a neat and orderly shop (equipment, tools and inventory)
  • Communicate with management to achieve a seamless customer experience and maximize profitability

Qualifications:

  • A proactive communicator
  • A passion for cycling and bicycles (Required)
  • Minimum of 2 years experience as a manager of a retail bike shop (Required)
  • Minimum of 2 years experience as a professional bike mechanic (Required)
  • Knowledge of bicycle service tools, and machinery
  • Knowledge of industry products and trends
  • Experience servicing all levels of BMX bike components
  • Experience servicing all levels of mountain bike components including suspension and hydraulic brakes
  • Ability to assemble high end custom bicycles
  • Ability to stand and move in an active, team-oriented environment for extended periods of time
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English
  • Basic computer skills, including familiarity for POS systems and spreadsheets
  • Ability to work a flexible schedule; including nights, holidays and weekends (Required)
  • A willingness to adapt and learn
  • A commitment to exceptional customer service

Wage: Depending on experience and certifications

To Apply: Hit us up at jobs@lumberyardmtb.com and specify the job name in the email title. Include easy to review files including a copy of your resume, 2 personal or professional references with contact information and most importantly the links or attachments telling your story. The subject of your email should read “I’m your next shop manager!”

Thanks for checking us out!